ALL FAQS
If you have any questions, you can always email us at info@centannifoods.com
SHIPPING FAQS
HOW MUCH DOES SHIPPING COST?
Shipping charges vary based on where the items are shipping. See below for a layout of charges based on the State of the shipping address. If you'd like shipping outside of the 48 continental US, please contact info@centannifoods.com
| STATE | SHIPPING COST |
| OH, KY, IN | $5 |
| AR, DC, GA, IL, IA, MD, MS, MO, NJ, NY, NC, PA, SC, TN, VA | $6 |
| CO, CT, DE, FL, KS, LA, ME, MA, NE, NM, ND, OK, RI | $8 |
| AZ, CA, ID, MT, NV, OR | $12 |
HOW DO I GET FREE SHIPPING?
All orders $100 or greater qualify for free shipping. This will be automatically applied at checkout. Now get out there and load up your shopping cart!
HOW LONG WILL IT TAKE TO SHIP THE PACKAGE?
We will package up & process your shipment within 1-3 business days of the order being placed. All of our shipping is delivered through UPS Ground. The delivery time will vary based on the shipping address.
CAN I TRACK MY SHIPMENT?
Yes! After your order is finished processing (1-3 business days), we will automatically send you your UPS shipping tracking number via email.
SUBSCRIPTION FAQS
WHY WOULD I SUBSCRIBE TO YOUR PRODUCTS?
Subscriptions make it easy to ensure your pantry never runs out of our delicious pasta sauces and imported Italian foods. We make it easy to subscribe, manage your account, or cancel at anytime.
ARE ALL PRODUCTS AVAILABLE FOR SUBSCRIPTION?
All of our 1 sauce packs, 4 sauce packs, & dinner kits are available for subscriptions.
HOW DO I SIGN UP FOR A SUBSCRIPTION?
On the product detail pages, you can choose from 'one time purchase' or 'subscribe' before you add the item to cart. You will also be prompted at this time to choose your shipment frequency (i.e. how often you want your delivery).
WHAT ARE MY SHIPMENT DELIVERY FREQUENCY OPTIONS?
For all of products we offer delivery subscriptions every 1, 2, & 3 months.
HOW DOES BILLING WORK?
Your first order date serves as your recurring bill date. Depending on you delivery frequency, your recurring bill date will be on the monthly anniversary of your first order date. From that date, we'll need 1-3 days for processing and then the item will ship with UPS. For example, if your first order date is a monthly subscription on April 15th - your recurring bill date will be on the 15th of May.
CAN I CHANGE MY BILLING INFORMATION?
Yes, you can update your credit card information & change your your delivery address at any time. Click 'Log In' from the home page to access your account page. From there click on "manage subscription', where you'll be able to make all of the above changes.
CAN I CHANGE MY SUBSCRIPTION SETTINGS?
Yes, you can swap products, change your delivery frequency, change your quantities, or add products to your subscription at any time. Click 'Log In' from the home page to access your account page. From there click on "manage subscription', where you'll be able to make all of the above changes.
CAN I CANCEL MY SUBSCRIPTION?
We hope that you're so satisfied with our products that you'll continue to subscribe to them forever, but if for any reason you want to cancel - we make it easy. Click 'Log In' from the home page to access your account page. From there click on "manage subscription', where you'll be able to cancel any time.
GENERAL FAQS
ARE YOUR PASTA SAUCES GLUTEN FREE?
Yes.
WHERE ARE YOUR SAUCES MADE?
All of our sauces are made & bottled locally in Cincinnati at a certified kitchen.
WHERE ELSE CAN I BUY CENT'ANNI PRODUCTS?
At this time, sauces & dinner kits are available exclusively at CentAnniFoods.com.
CAN I GET A REFUND IF I DON'T LIKE THE PRODUCTS?
We aim to make all of our customers happy & satisfied. If for what ever reason, you're not satisfied with your purchase - email info@centannifoods.com & we'll make it right.